Spa-Etiquette
To ensure that guests can enjoy the peaceful sanctuary at Infinity Spa, we respectfully request that all guests keep noise to a minimum. Cellular phones and electronic devices are discouraged, please keep them on silent mode.
Reservations
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.
Check-in
Please check in at the spa reception at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly.
Special-Consideration
Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform our Spa Concierge Team of any existing medical conditions or skin conditions.
Smoking-&-Alcohol
Smoking and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any Spa treatment.
Cancellation-Policy
A 4-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 4 hours’ notice or “no show” will incur a 50% fee.
Valuables
We recommend that no jewelry be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises. We kindly ask that you check all belongings before leaving the spa.
Gift-Certificates
Gift certificates for our spa treatments are available. For more details, please contact our Spa Concierge Team.
Refund-Policy
Treatment packages; spa memberships and gift certificates are non-refundable.
Payment
We accept cash and all major credit cards. Prices are subject to change without prior notice. All prices include 7% VAT.
Disclaimer
The spa treatments, services and/or facilities received or utilized at Infinity Spa, are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold harmless Infinity Spa Services Limited, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.
www.infinityspa.com